Frequently Asked Questions

Everything you need to know about our luxury glassware collections.

What makes KLIMCHI glassware unique?

Every piece is mouth-blown and handcrafted in the Crystal Valley of the Czech Republic, utilizing traditional Bohemian glassmaking techniques passed down through generations.

How do I care for my glassware?

To preserve the clarity and brilliance of your crystal, we recommend hand washing with lukewarm water and a mild detergent. Avoid extreme temperature shocks and harsh dishwashing chemicals.

Do you offer international shipping?

Yes, we ship our collections worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location and the weight of the order.

What is your return policy?

We offer a 14-day return period for unused items in their original packaging. Please contact our support team to initiate a return or exchange process.

What happens if my order arrives damaged?

We take great care in packaging our fragile items, but if your order arrives damaged, please send a photo of the item and packaging to our support team within 48 hours for a full replacement.

Are your products lead-free?

Yes, all KLIMCHI glassware is produced using a high-quality, lead-free crystalline composition that is safe for food and beverage consumption.